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Refund Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase was delivered, unfortunately, we can’t offer you a refund or exchange. When you make a purchase at our store, it means you agree to all our terms and conditions. We do not accept returns for refund or exchange at the exception of items damaged in transit. To be eligible for a refund, your item must be returned within 30 days and must be unused and in the same condition that you received it. It must also be in the original packaging. We understand sometimes you can change your mind on an item. You can only cancel your order if you let us know within 30 minutes after you place your order. we automate our order processing therefore if within 30 minutes, your order might have been processed and we will not be able to cancel it. If you need to cancel your order please visit Contact Us and include all the details. If you need to change your shipping address, please contact us right away and we will do our best to update it during our order fulfillment process. If the item has shipped, we cannot change the shipping address. Refunds (if applicable) To be eligible for a refund or exchange, you must first email us within 7 days of receiving the products at contact@newdepictions.com with pictures of the damaged items. Upon the receipt of the damaged item, we will ship out a replacement, if available. If a replacement is not available, we will refund the full purchase price of your item. in order to qualify for our money back guarantee. Product must have original packaging. Proof of purchase (order number) will be required for returns or exchanges. Buyer is responsible for return shipping. Note, we cannot grant our money back guarantee to items that have been discounted via a discount code at checkout; and thus, do not accepted returns of such items. All returns of our products are subject to a $15 restocking fee. If multiple items are returned at once, the respective fees for each product are accumulated (added together). Lost or Stolen Packages New Depictions is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, New Depictions will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate. Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange an item, email us at okaclint@gmail.com