If your package is marked delivered, but you never received it, follow these steps:
1. Check around your home/apartment in case the postal carrier placed the package in an odd spot.
2. Ask your neighbors as they may have received your package instead.
3. Reach out to your local post office for information regarding the package.
If you still cannot locate your package, please contact us at
I haven't received a shipment notification.
If you did not receive a shipping confirmation email, the email may have been directed to your spam folder. If it is not there, please reach out at email@example.com as we may have the incorrect email on file. Be sure to include the ship to, your email, and any additional information that might be helpful!
My tracking number isn’t working.
Tracking numbers can take 1-2 days to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.
What do I do if there is something wrong with my order?
Let us know! We want to help you receive the correct product in perfect condition.
Reach out to our team at firstname.lastname@example.org. Be sure to give us as much information as possible and pictures are always helpful!